Privacy Policy

Information We Collect

When you register an account or use our services, we collect personal data that enables us to deliver a safe and personalised experience. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with licensing requirements and anti-money laundering rules, we may also request identity verification documents such as a passport or driving licence.

In addition to information you give us directly, we automatically gather technical data whenever you visit our site. This includes your IP address, browser type, device identifiers, operating system and pages accessed. We also record details of your activity on the platform, such as games played, stakes placed, deposits, withdrawals and customer support interactions.

How We Use Your Information

We process your personal data to create and manage your account, process financial transactions, and provide customer support. This information also helps us verify your identity, prevent fraud, and ensure we meet our regulatory obligations under UK gambling law.

Where you have given consent, we may use your contact details to send personalised offers, bonuses and promotional updates that match your interests. We also analyse player behaviour and site usage to improve our games, user interface and overall service quality. All processing is carried out on the basis of legitimate business interests, contractual necessity or legal requirements.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who help us operate the casino. These include payment service providers, identity verification agencies, fraud prevention services and our licensing authority when legally required.

All third parties are contractually obliged to maintain strict confidentiality and to apply equivalent standards of data protection. We may also disclose information if required to do so by law, court order or regulatory request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences and analyse how our service is used. Essential cookies allow you to log in and place bets, while analytical and preference cookies help us understand player behaviour and improve the site.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use specific features of the casino.

Data Security

We take the security of your personal data seriously and employ industry-standard measures including SSL encryption, firewalls, access controls and regular security audits. Staff access to personal data is strictly limited to those with a legitimate business need.

While we strive to protect your information, no online system can guarantee complete security. We encourage you to keep your password confidential and to use strong, unique credentials.

Your Rights

Under applicable data protection law you have several rights regarding your personal data. These include the right to access a copy of the information we hold, to request correction of inaccurate data, and in certain circumstances to request deletion or restriction of processing.

You may also withdraw any marketing consent you have previously given. To exercise these rights, simply contact our customer support team. We will respond to all valid requests without undue delay and in accordance with legal timeframes.

International Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual clauses or other lawful mechanisms.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology or legal requirements. The latest version will always be available on our website, and we will notify registered players of significant changes through email or account notifications.

By continuing to use our services after any updates, you acknowledge the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please contact our support team through the live chat facility or by emailing the address listed in the footer of our website. We aim to resolve all enquiries promptly and transparently.